PROBLEMS WITH AN ONLINE ORDER?
Need to change your ship-to address? Ordered the wrong items? We are here to help.
Please send us an email us and include your name and order #.
ONLINE BEER ORDERS: PLEASE NOTE WE ARE NOT AFFILIATED WITH CRAFTSHACK OR DRIZLY. PROBLEMS WITH ONLINE BEER ORDERS SHOULD BE DIRECTED TO THEM.
See our return policy below for info on returns and exchanges made online or in our corporate stores/tasting rooms.
PROBLEMS WITH THE BEER YOU PURCHASED? WE WANT TO HEAR FROM YOU.
Please send us an email and include the following information:
date of purchase
name and location of retailer
product name and format (can, bottle, etc)
date on the bottom of the can (this is the production date)
NOTE: WE CANNOT REFUND OR REPLACE BEER THAT WAS PURCHASED AT AN AUTHORIZED RETAILER. THE AFOREMENTIONED DATA IS TO ASSIST US IN QUALITY ASSURANCE RESEARCH.
FOR RETURNS AND EXCHANGES PLEASE VISIT THE PLACE OF PURCHASE.
THE FOLLOWING APPLIES ONLY TO ITEMS PURCHASED DIRECTLY FROM MOTHER EARTH, ONLINE OR IN-PERSON. ITEMS PURCHASED FROM AUTHORIZED RETAILERS MUST BE RETURNED AT THE PLACE OF PURCHASE.
ALCOHOL SALES ARE FINAL. NO EXCHANGES. NO RETURNS
Damage to alcohol products that occur during shipping must be claimed through the carrier
Other Merch items are eligible for a full refund, including shipping, if the item was sent in error by Mother Earth
Items ordered in error by customer are eligible for return, less shipping
All items returned must be in new condition
QUESTIONS? READY TO REQUEST A REPLACEMENT/REFUND?
(760) 295-3074 Ext. 119