SUPPORT

ORDER TROUBLESHOOTING

PROBLEMS WITH AN ONLINE ORDER?

Need to change your ship-to address? Ordered the wrong items? We are here to help.

Please send us an email us and include your name and order #. 

ONLINE BEER ORDERS: PLEASE NOTE WE ARE NOT AFFILIATED WITH CRAFTSHACK.COM. PROBLEMS WITH ONLINE BEER ORDERS SHOULD BE HANDLED DIRECTLY WITH CRAFTSHACK.

 

orders@motherearthbrewco.com

-or-

(760) 295-3074 Ext. 119

See our return policy below for info on returns and exchanges made online or in our corporate stores/tasting rooms. 

QUALITY ISSUES

PROBLEMS WITH THE BEER YOU PURCHASED? WE WANT TO HEAR FROM YOU.

Please send us an email and include the following information:

  • date of purchase

  • name and location of retailer

  • product name and format (can, bottle, etc)

  • date on the bottom of the can (this is the production date)

NOTE: WE CANNOT REFUND OR REPLACE BEER THAT WAS PURCHASED AT AN AUTHORIZED RETAILER. THE AFOREMENTIONED DATA IS TO ASSIST US IN QUALITY ASSURANCE RESEARCH.

 

FOR RETURNS AND EXCHANGES PLEASE VISIT THE PLACE OF PURCHASE.

info@motherearthbrewco.com

 

RETURN POLICY

THE FOLLOWING APPLIES ONLY TO ITEMS PURCHASED DIRECTLY FROM MOTHER EARTH, ONLINE OR IN-PERSON. ITEMS PURCHASED FROM AUTHORIZED RETAILERS MUST BE RETURNED AT THE PLACE OF PURCHASE. 

  • ALCOHOL SALES ARE FINAL. NO EXCHANGES. NO RETURNS

  • Damage to alcohol products that occur during shipping must be claimed through the carrier

  • Other Merch items are eligible for a full refund, including shipping, if the item was sent in error by Mother Earth

  • Items ordered in error by customer are eligible for return, less shipping

  • All items returned must be in new condition

QUESTIONS? READY TO REQUEST A REPLACEMENT/REFUND?

orders@motherearthbrewco.com

-or-

(760) 295-3074 Ext. 119

Careers

how-to-post-jobs-indeed-featured.png
zip recruiter.png

SIGN UP FOR OUR NEWSLETTER

No Spam.

No Filler.

We respect your privacy. Sign up for our newsletter and get the latest and greatest info on new products, events, news, deals and more. 

Drizly Logo.png
Craftshack-Text-2.png
9e9e1700a122faeb3ad9c3f546c96281.png