QUALITY ISSUES & REPORTING

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PROBLEMS WITH THE BEER YOU PURCHASED? WE WANT TO HEAR FROM YOU. 

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Please send us an email and include the following information:

• date of purchase

• name and location of retailer

• product name and format (can/bottle/draft)

• date on the bottom of the can (this is the package date)

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NOTE: WE CANNOT REFUND OR REPLACE BEER THAT WAS PURCHASED AT A RETAILER. THE INFO ABOVE IS TO ASSIST US IN QUALITY ASSURANCE RESEARCH.

 

FOR RETURNS AND EXCHANGES PLEASE VISIT THE PLACE OF PURCHASE.

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Here is a list of known quality issues.

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All of these issues are rare. Our packaging machinery is designed specifically to prevent these types of issues, but like anything else there is a margin of error.

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• Double Lid - Canning machine applies two lids on top of each other. 

• Uncarbonated beer - Beer is flat upon opening. Caused by a microscopic hole between the wall of the can and the fold in the lid, allowing CO2 to escape slowly over time. 

• Partial fill - Can is not filled all the way. Also leads to flat or partially carbonated beer.

• Incorrect can count - 11 cans in a 12 pack or the wrong mix of cans in a variety pack, for example.

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IN ALL CASES PRODUCT SHOULD BE RETURNED TO THE PLACE OF PURCHASE FOR A REFUND OR EXCHANGE. IN SITUATIONS WHERE A RETAILER RETURN OR EXCHANGE IS NOT POSSIBLE, CUSTOMER WILL RECEIVE A WEB-STORE CREDIT EQUAL TO THE AMOUNT OF DAMAGED PRODUCT FOR USE ON FUTURE MERCH/APPAREL PURCHASES.

BE SURE TO KEEP YOUR PROOF OF PURCHASE AND A SAMPLE OR PHOTO OF THE PRODUCT/ISSUE IN QUESTION.